Transport Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Key Responsibility: •       Oversee on-time arrival (OTA) and departure (OTD) during the shift. •       Resolve queries and issues within SLA. •       Manage the tracking, parking, and vendor teams. •       Report incidents and ensure safe operations, including safety for women colleagues. •       Supervise the Transport Vendor team during the shift. •       Handle escalations and resolve transport-related issues within the agreed time frame (TAT). •       Generate daily reports on vehicle tracking, transport updates, and SLA performance. •       Communicate shift issues to the next shift coordinator and ensure smooth handover. •       Ensure all vehicles are tracked and on time to meet SLAs. •       Respond to priority calls quickly. •       Prepare daily, weekly, and monthly transport reports. •       Ensure vehicle compliance with agreed procedures and 100% vehicle tracking. •       Ensure vehicle availability during shift and report any deviations. •       Train drivers and ensure compliance with safety and operational procedures. •       Brief security staff on safety, especially for women employees.   Strategic Planning and Management •       Develop and implement strategic transportation plans aligned with company goals and client requirements across multiple locations. •       Ensure transportation systems are integrated with the overall facilities management plan. •       Support transport system upgrades, integrating technology and data management to enhance operational efficiency.    Operational Oversight: •       Manage daily operations of transport services, ensuring safe, efficient, and on-time transportation across the network. •       Collaborate with cross-functional teams to maintain effective communication, resolve transport-related issues, and optimize service delivery. •       Oversee the coordination of transportation needs including vehicle scheduling, route planning, and driver assignments. •       Monitor the safety, condition, and performance of the fleet, ensuring compliance with regulations and maintenance standards.                   Client Satisfaction and Relationship Management: •       Work closely with clients to understand transportation priorities, ensuring the delivery of highquality services that meet or exceed expectations. •       Build and maintain strong relationships with key stakeholders, resolving transport-related issues in a professional and timely manner. •       Ensure effective communication with clients regarding service performance and expectations. •       Continuously seek feedback and use insights to improve service offerings and performance.     Client Satisfaction and Relationship Management:  •       Ensure all transport operations comply with relevant health, safety, and environmental regulations. •       Oversee driver safety training and ensure fleet maintenance complies with legal requirements and internal standards. •       Implement and review policies and procedures for safe transportation operations, continuously improving safety standards.     Fleet and Logistics Management: •       Oversee the planning and logistics of transport