Quality Analyst

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst within PNC's TM Operations Production Support organization, you will be based remotely anywhere in the United States. The work schedule for this role is Monday - Friday, 8:00 AM - 5:00 PM. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Supports the development and continuous improvement of the quality management system. Generates reports for distribution to various users in the organization, customers, or suppliers. Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels. Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions. Provides conclusions and recommendations for issues and/or continuous improvement projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments Competencies Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Effective Communications, Internal Controls, Managing Multiple Priorities, Quality Management Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $49,500.00 – $82,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 07/27/2026, although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans;