Front Office Executive

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Front Office Executive Position Overview The Front Office Executive serves as the first point of contact for visitors, clients, and employees, providing professional reception and administrative support services. This role is responsible for creating a positive first impression, managing front desk operations, and ensuring smooth communication and coordination across the facility to deliver exceptional customer service.

Reception & Visitor Management Greet and welcome all visitors, clients, and guests in a professional and courteous manner. Manage visitor registration process including identity verification, badge issuance, and maintaining visitor logs. Coordinate with relevant departments to notify employees of visitor arrivals. Escort visitors to meeting rooms or designated areas as required. Ensure reception area maintains a clean, organized, and professional appearance at all times. Monitor visitor access and ensure compliance with building security protocols. Communication & Coordination Answer and direct incoming phone calls to appropriate departments or personnel promptly and professionally. Screen calls, take accurate messages, and ensure timely follow-up. Handle email inquiries and route correspondence to relevant departments. Coordinate with facility management, security, housekeeping, and technical teams for operational requirements. Communicate building announcements, emergency notifications, and important updates to occupants. Serve as liaison between tenants, management, and service providers. Administrative Support Manage incoming and outgoing mail, courier services, and package deliveries. Maintain and update contact directories, distribution lists, and facility information databases. Schedule and coordinate meeting room bookings, ensuring setup requirements are communicated. Prepare and distribute access cards, parking passes, and facility credentials. Maintain office supplies inventory for reception area and coordinate replenishment. Manage document filing, photocopying, scanning, and other administrative tasks as needed. Facility Coordination Coordinate with housekeeping staff to ensure common areas are maintained to required standards. Report maintenance issues, technical faults, or facility concerns to appropriate departments. Monitor conference room availability and coordinate setup requirements including AV equipment and refreshments. Assist with coordinating building access for contractors, vendors, and service providers. Support facility events, tenant activities, and special programs as required. Records & Documentation Maintain accurate daily logs including visitor registers, courier records, and incident reports. Prepare daily, weekly, and monthly reports on front desk activities and visitor statistics. Update and maintain standard operating procedures for front office operations. Ensure all documentation complies with data privacy and confidentiality requirements. Archive records systematically for easy retrieval and audit purposes. Customer Service Excellence Respond to inquiries and requests from building occupants professionally and efficiently. Handle complaints and concerns tactfully, escalating to appropriate personnel when necessary. Provide information about building facilities, services, amenities, and local area. Anticipate needs of clients and visitors to enhance their experience. Maintain