Sr. Manager, Global Control Tower Ops

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Deliver Job Sub Function: Transportation Services Job Category: Professional All Job Posting Locations: Leeds, West Yorkshire, United Kingdom Job Description: DePuy Synthes is recruiting for a Senior Manager, Global Control Tower Operations within Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland.   Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Loughbeg, Ringaskiddy - Requisition Number: R-091664 St. Anthony's Road, Leeds, UK - Requisition Number:  R-091242 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. This role will manage and further deploy the global 4PL Transportation Control Tower across business units, regions, and franchises. The Senior Manager will help ensure consistent transportation execution, shipment visibility, operational performance governance, and continuous improvement across Air, Ocean, Ground, Parcel, and Customs Brokerage operations.   Working closely with regional operations, Procurement, IT, Finance, Compliance, and external 4PL/3PL partners, this role will strengthen Control Tower adoption, service reliability, cost control, compliant trade and customs execution, and scalable operating processes.

4PL Control Tower Strategic Management & Deployment (50%) Manage the global 4PL Control Tower provider to drive operational performance, process governance, data quality, issue resolution, and continuous improvement. Lead further deployment and adoption of Control Tower capabilities across business units, franchises, and regions. Oversee shipment visibility, exception management, TMS adoption, freight audit and pay integration, 3PL connectivity, and performance reporting. Ensure Control Tower operations align with transportation planning, financial controls, trade compliance, and customs brokerage requirements. Global Program Management & Operating Model (20%) Support the roadmap for global 4PL Control Tower capabilities, including deployment priorities, service scope, governance, and process standardization. Develop practical global standards for transportation execution, customs brokerage coordination, and trade operations interfaces. Partner with regional and functional leaders to translate business needs into scalable Control Tower and 3PL/4PL service capabilities. Drive continuous improvement, service reliability, cost efficiency, and process resilience through structured program management. 4PL/3PL, Customs Brokerage & Supplier Performance Management (20%) Manage performance governance for 4PL Control Tower partners, transportation providers, and customs brokers. Track KPIs, service levels, business reviews, onboarding support, and corrective action follow-up. Support supplier relationships and contract performance with Procurement, Legal,