Customer Service Representative

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. ​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Join Raymarine, a leading marine electronics company that designs and manufactures innovative products for boating, sailing, fishing and light commercial marine markets. As a Customer Service Representative, you will play a vital role in ensuring customers receive excellent support for product orders, repairs and warranty services. Working closely with Customer Service, Sales, Marketing, Supply Chain, Finance, Product Management and Engineering teams, you will help deliver a positive customer experience while supporting the efficient operation of our service processes. This role is ideal for someone who enjoys solving problems, building customer relationships and working in a collaborative environment where their contribution has a direct impact on customer satisfaction and business success. Your job in plain text Receive, track and dispatch products submitted for repair or service   Coordinate communication between customers and the service team by phone and email   Manage customer queries, complaints, payments and service records   Support order management and administrative activities within the Customer Service department Monitor office stock levels and maintain essential office and workshop supplies   Identify process improvements that enhance customer satisfaction and operational efficiency   Provide administrative support to Sales and Marketing teams when required   Undertake all mandatory training as requested   This job is onsite in Fareham, UK   Carry out the role in accordance with all relevant legislation and following Raymarine’s policies and processes (including but not limited to those relating to ethics, compliance, cyber security, product development, labour and human rights, and the environment.) To be ready to take on this role we would love if you have Experience in customer service, administration and process support  Proven ability to build and maintain strong customer relationships  Strong written and verbal communication skills  Excellent organisational skills with the ability to prioritise competing tasks  Ability to work independently while contributing effectively within a team  Good computer skills including Microsoft Word and Excel  Experience using enterprise resource planning systems, preferably SAP  Knowledge of export control processes and procedures would be advantageous What Raymarine offers you · Opportunity to develop your career with one of the leading marine electronics companies. · At Raymarine, you get a unique opportunity to experience how cutting-edge R&D, software- and hardware development come together under one roof. · Friendly culture with a focus on collaboration, problem-solving, and creativity. · A fair compensation structure and benefits Interested? If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply. The selection process is ongoing, so don't wait. When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point. This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce    Teledyne and all of our employees are committed to conducting