Rep-Member Services Sr
American Honda Motor
- Location
- 6964 State Route 235 N, Russells Point, Ohio, United States
- Employment
- Full Time
- Work model
- On-Site
- Level
- Senior
- Posted
- Aug 12, 2026
About this role
Legal Entity: Honda Federal Credit Union Business Unit: Honda Federal Credit Union Department: HTM Branch
Division: 1CU Workstyle: 100% Onsite Career Level: 2 Job
Job Purpose
The SR MSR is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns in regard to their account. Have full knowledge of the Credit Union’s products and services. Associates needs to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.
Key Accountabilities
• Operational/Technical Skills
Products/Services/Systems: Have a working knowledge of all HFCU deposit and
consumer loan products, and services. Working knowledge of operational systems to
effectively perform: Teller Transactions, New memberships/accounts; New services;
Loan applications / processing; Basic IRA processing; Equity applications. Basic
Mortgage Knowledge.
Policies/Procedures/Compliance: Effective and confident working knowledge of all
HFCU policies and procedures based on industry regulations, and a basic
<span style="font-family: Arial,