Customer Service Associate with German (f/m/d)

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Customer Service Associate with German (f/m/d)

8/25/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Join TE Energy and become the key interface between our customers and our business. In this role, you will manage dedicated customer accounts and play an important part in delivering an excellent customer experience. You will have the opportunity to maximize customer satisfaction by providing seamless support and acting as a trusted point of contact between customers and our field sales teams. Working closely with both internal support functions and external customers, you will build and maintain strong relationships that drive successful outcomes and contribute directly to our continued growth and customer success. Your main tasks

Customer Relationship & Satisfaction • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution • Manage escalations for your customers.  • Review quote and order requirements, blocks management, monitor critical shipments • Follow up on quotes and quality issues Manage Interfaces & Build Service Culture • Act as voice of the Customer for internal support departments • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes • Take ownership for actions and follow through on tasks until resolved Your ideal background

Experience in Customer Service desired Fluency in German and English Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage Good time management and ability to prioritize tasks A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries Multitasking out of the box thinker with a positive attitude, able to listen and being patient Problem solving skills as well as negotiating skills are necessary to succeed Success-oriented, open-minded, organized, resilient even in stressful situations Ability to work on