Client Solutions Lead, AI Transformation

Agency: Omni Job Function: Consulting Job Subfunction: Business and Change Consulting Job Description:

Omni is our industry-leading, AI-powered Intelligence Platform. By uniting data, creativity and technology across our workflows and capabilities, we can deliver more, better, and faster than ever before.   Built on the world's largest data layer, we enable agencies to create next-generation marketing and sales plans with unparalleled intelligence. With global teams across the Americas, Europe, and APAC, we offer meaningful work, growth opportunities, and the support to excel.

As the   Senior Project Manager: AI Transformation , you will lead the charge in delivering AI-centric business process transformation across our client and agency teams. You will act as the vital bridge between emerging agentic technologies and day-to-day agency workflows—partnering with teams to seamlessly integrate AI tools, set operational expectations, manage User Acceptance Testing (UAT), and accelerate adoption. Reporting into the central AI Transformation team, you will hold direct accountability for adoption rates, process efficiencies, and outcomes-based integration results.

Serve as the primary voice of the user   (client teams) within the AI Transformation team, aligning central product capabilities directly to agency   team   use cases and client deliverables.   Aggregate and synthesize client feedback   to derive actionable user insights that directly influence future product and feature roadmap development.   Lead end-to-end rollouts   of new AI-driven experiences and UAT phases, working cross-functionally to   identify   workflow bottlenecks and   optimize   existing processes.   Enforce rigid governance and compliance   protocols   regarding   key data sharing and agent configurations across all client-facing stakeholders.   Drive prioritization   for upgrades, migrations, and feature releases by translating agency feedback into engineering requirements with Product and Engineering partners.   Institutionalize key learnings   by conducting structured post-mortems and updating client playbooks with robust best practices.   Proactively evolve agency workflows   as generative and agentic technologies advance, keeping client teams at the forefront of marketing innovation.   Support teams transitioning to   new technology   by distilling complex, technical platform features into simple, practical, and highly digestible solutions.   Translate abstract technical capabilities   into compelling, business-focused use cases that   demonstrate   clear, outcomes-based ROI.   Communicate crisply and strategically   with executive leaders, clients, and corporate sponsors, managing risks and escalations with absolute poise.   Partner closely with client accounts   to author high-impact case studies that   showcase   Omnicom as the industry pioneer in AI-driven agency performance.   ​ Qualification and Leadership Qualities     8–12+ years of experience   in program delivery, project management, or operations within media technology, agency environments, ad tech, or enterprise AI solution deployment.   Expert-level stakeholder management   with a proven   track record   of influencing senior executives and C-suite leadership.   High cognitive agility and technical curiosity   with deep practical experience   utilizing   leading LLMs, AI agents, and productivity copilots.   Absolute mastery of project management frameworks   and modern collaboration tools (e.g.,   Airtable , Smartsheet, Jira); strong financial acumen including business case formulation and cost-value tracking.   Deep comprehension of media planning, buying, and creative workflows , including data integrations, ad operations, and cross-channel platforms.   A proven ability to navigate large, matrixed organizations ,   managing   ambiguity and making sound,