GTS Program & Project Manager, Officer

Summary   This role will support portfolio governance, project oversight, compliance reporting, process improvement, and PMO operations across a complex technology environment.   The role requires experience supporting   project governance, PMO activities, reporting, stakeholder engagement, and delivery assurance . The successful candidate will help ensure projects and programs follow required standards, maintain accurate data, and provide clear reporting to stakeholders. They will work within the PMO and governance function to monitor compliance with governance standards, challenge inconsistencies, identify risks and gaps, and help ensure delivery teams execute against established processes and controls.   Experience with   Clarity ,   Jira , and   SharePoint , together with expertise in developing, managing, and enhancing   Power Automate workflows   and process automations to support team and business operations, is highly desirable.   PMP   or PRINCE2   certification   is preferred.

Program & Project Governance   Support governance activities across technology programs and projects.   Partner with Project Managers, Program Managers, Portfolio Managers, and key stakeholders.   Monitor adherence to governance standards, controls, and delivery frameworks.   Review project health, risks, issues, dependencies, actions, assumptions, and decisions.   Challenge gaps in governance processes, reporting quality, and control execution.   Support change control, executive reporting, project assurance, and governance reviews.   Ensure   governance of   artefacts, plans, forecasts, status updates, and reporting   to meet   agreed standards.   Escalate governance concerns, risks, and compliance issues when required.   PMO & Portfolio Support   Support portfolio planning, project intake, prioritization, and governance processes.   Maintain governance documentation, playbooks, templates, and guidance materials.   Produce management reporting, portfolio insights, compliance updates, and governance metrics.   Analyze   data to   identify   gaps, trends, risks, and improvement opportunities.   Support audits, regulatory reviews, and   management of   information requests.   Track governance actions and support follow- throughs   on remediation activities.   Process Improvement, Workflows & SOPs   Identify opportunities to simplify governance processes and improve operational efficiency.   Contribute to the design, documentation, and support of internal workflows, approval processes, and standard operating procedures.   Create and maintain clear process documentation, SOPs, workflow maps, and user guidance.   Design and support   approval of   workflows and process automation using Microsoft Power Automate.   Maintain and enhance SharePoint sites used for governance content, SOPs, guidance, templates, and communications.   Support improvements across governance tools and reporting processes.   Work with stakeholders to streamline controls, workflow steps, hand-offs, and manual activities.   Stakeholder Management   Build strong working relationships with business, technology, PMO, and governance stakeholders.   Facilitate governance forums, status reviews, working sessions, and issue discussions.   Provide governance guidance on standards, templates, controls, and reporting requirements.   Communicate effectively with stakeholders at all levels and escalate risks or issues when required.   Support delivery teams in understanding and meeting governance expectations.   Promote consistency, transparency, and quality across governance and reporting practices.     Preferred Criteria   Professional certifications such as PMP, PRINCE2, PgMP, PMO, Agile, or equivalent project governance qualifications are preferred.   Financial Services or large enterprise technology experience is desirable.   Power Automate certification is highly desirable.     Technical