Manager Software Engineering

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Manager, Software Engineering Job Description The Manager, Service Delivery is responsible for leading application services delivery and support activities for Wealth Management client-facing applications. This role partners closely with business leaders, technology teams, vendors, consultants, and global support teams to deliver stable, scalable, secure, and business-aligned technology solutions. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)  Key Responsibilities Lead application service delivery/ support, and implementation activities for Wealth Management client-facing systems. Familiar with ITIL Process and Project methodologies. Assist and drive Change /Incident/Problem Management process and Project releases Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains. Develop periodic goals, organize team priorities, monitor activities, and ensure timely and accurate completion of work. Provide technical leadership and in-depth consulting to internal partners, project teams, PI Planning and engineering staff. Manage and coordinate with onsite and offshore NT partners to Support applications and drive continuous improvement efforts. Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues. Responsible to attend on-call, after office hours including weekend to support High and Critical production issues. Manage large-scale, cross-functional, and technically complex initiatives across application development, support, and operational stability. Partner with business stakeholders to identify needs, define conceptual system designs, validate solutions, and ensure technology services meet business objectives. Support project planning, bug-fix prioritization, budget considerations, and management status reporting for projects, metrics, and availability. Advise engineering teams on the impact of system enhancements to existing application designs and operational processes. Drive production stability, service availability, metrics reporting, and continuous improvement initiatives. Assist management with identifying, assessing, monitoring, and controlling technology and operational risk. Ensure compliance with audit, change control, data security, and secure software development lifecycle requirements. Review and support vendor software package contracts, statements of work, and vendor support activities as needed. Conduct performance management, career development, staffing input, disciplinary recommendations, and hands-on coaching for team members. Required Skills and Experience The ideal candidate will bring strong technical depth, leadership capability, and experience supporting complex business-critical applications in a fast-paced environment. Applicants must be authorized to work in the U.S. without the