Global Emergency Response Team Specialist, Trust & Safety

About the team The Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.

Responsibilities - Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations. - Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams. - Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies. - Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety. - Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material. - Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes. - Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms. - Summarize and compile analytical, retrospective, or data-driven investigation reports. - Lead projects aimed at enhancing back-end systems, processes, and response quality. - Collaborate with cross-functional global teams to address emerging risks and align on response strategies. - This role will require you to work a permanent full weekend shift.