Program Manager I - Idea to Implementation (Hybrid)

As part of the Customer Experience and The Way We Work Enablement  (CXTW3E)   organization within Enterprise Platforms, the  Program Manager I   owns   the Idea to Implementation (I2I) readiness framework   as both a product manager and an engagement manager .    The I2I framework   enables teams to   invest in readiness early , so they   avoid costly mistakes, build stakeholder trust, and set the stage for smooth execution.   It also   provides a shared structure for collaboration across the enterprise—with clear purpose, expected outcomes, and the right partners to guide progress   – all with   The Way We Work   mindsets and behaviors   embedded .   The Program Manager manages the I2I product   – mandatory for all opportunities in the SIC pipeline –   including ensuring effective alignment with SDLC and TSP processes. They m anage assigned staff (on a direct and indirect basis)   delivering I2I support to internal clients, manage stakeholders,   and   maintain   the product measurement strategy.   Work Model & Office Locations : This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations: 345 Main Street, Buffalo, NY 115 Federal Street, Boston, MA 1 Light Street, Baltimore, MD 1350 I Street NW, Washington, DC 1100 North Market Street, Wilmington, DE 277 Park Avenue, New York, NY 850 Main Street, Bridgeport, CT 77 Pine Street, Burlington, VT Primary Responsibilities:   Lead   I2I product management    Define and communicate a clear product vision   and strategy   aligned to business objectives Maintain and continuously refine the   product roadmap , balancing   customer needs, business priorities, risk, and technical considerations   Understand   customer needs through research, feedback, data, and operational insights   E nsure solutions create measurable value for customers and the business   with a focus on continuous improvement   Drive product delivery through vendor management and partner engagement   Design and   maintain   measurement strategy , monitoring adoption,   utilization , customer satisfaction, and value realization   Lead stakeholder engagement including senior leaders, business partners, and delivery teams communicating tradeoffs, risks, and progress effectively   Define and enforce standards, processes, and ways of working that improve consistency and quality   Drive adoption through change management, enablement, measurement, and influence   Lead I2I customer management and enterprise delivery   Build and   maintain   customer forecast    Scope   engagements   using   a   c onsultative approach   A lign supporting resources , ensuring   familiarity with scope and project   objectives   and   establish ing   clear roles and responsibilities.  Mo nitor   progress and   performance.   Resolve blockers.   Measure   engagement   performance   and customer satisfaction   utilizing   appropriate tools   and techniques   Address   engagement   issues by   identifying   and selecting a course of action   considering   program constraints and   objectives   to enable continued program succe s s   Implement approved actions and workarounds   required   to mitigate risk s   Improve   engagement   performance by building team cohesiveness, leading, mentoring,   training   and motivating to   facilitate   cooperation.   Understand and adhere to the Company’s risk and regulatory standards,   policies   and controls   in accordance with   the Company’s Risk Appetite.  Design, implement,   maintain   and enhance internal controls to mitigate risk on an ongoing basis.    Identify   risk-related issues needing escalation to management.   Promote an environment that supports belonging and reflects the M&T Bank brand.