Client Account Management Director

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.   We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou’ll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you’ll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity .    Join us for the opportunity to g row and make a difference in ways that matter to you .

The Global Client Account Services Team (GCAS) at T. Rowe Price is responsible for delivering the highest level of service excellence to the firm’s professional client base, including institutional clients, intermediaries, insurance clients, consultants, platforms, and other non-retail client segments. Accountable for the professional client lifecycle, the Client Account Management Team sits within GCAS and comprises our Client Implementation Managers, who are responsible for facilitating and leading the onboarding process for both new and existing clients across various investment vehicles, and the Client Account Service Managers, who are responsible for owning the client relationship for all onboarding, operational, and service matters. GCAS also serves as a client advocate across the firm, ensuring professional client needs, expectations, and outcomes are understood and addressed across operations, investment operations, and related business functions. Client Account Management works in conjunction with the Relationship Management teams to support, retain, and grow client and prospect relationships. Primarily supporting the North America region, the Client Account Management Director delivers front-line operational servicing for institutions, intermediaries, insurance clients, consultants, platforms, and other professional client segments across multiple investment vehicles offered by T. Rowe Price, providing a single point of service contact in respect of all operations-related activities or queries. About This Job This is a senior-level position in a fast-paced and evolving team supporting T. Rowe Price’s professional client business. The successful candidate will be expected to work across both Client Servicing and Onboarding and have a deep understanding of the full end-to-end lifecycle for institutional, intermediary, insurance, and other complex professional client relationships within the asset management industry. This role serves as a subject matter expert for client operations and supports the firm’s most complex client accounts. The individual will be expected to anticipate, identify, and implement enhancements to the firm’s processes to support client operations, as well as run day-to-day client activity in the servicing and/or onboarding space. The Client Account Management Director serves as an internal advocate for professional clients, ensuring that client expectations, operating needs, and desired outcomes are consistently represented across Operations, Investment Operations, Relationship Management, Legal & Compliance, and other internal decision-making forums.

Summary Provide best in class, proactive service support to deliver the best of T. Rowe Price.  Develops consistent service standards and represents the firm in the eyes of the client, ensuring each client has confidence that their service requirements