VIP Upsell- PT- Roxian

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHAT THIS ROLE WILL DO Sell VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons on nights of shows. VIP Hosts will handle the sale from inquiry, payment processing, to experience fulfillment. VIP Supervisors will train and manage team members through these processes. Check In, escort, and anticipate VIP Client needs throughout their venue visit to ensure guest satisfaction. Give proper recognition to Industry Executives and VIP clients to instill appreciation for their membership and patronage. Build strong relationships with VIP clients. Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered. Execute nightly VIP setup to include check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences. WHAT THIS PERSON WILL BRING Required: High School Diploma or equivalent Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations Experience in selling to high-end, VIP clients Ability to diffuse possibly volatile situations with tact and diplomacy Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your