Analyst - Operations Consultant

Grade Level (for internal use): 08 The Role: Operations Specialist, Operations The Team: Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. The Impact: Our transaction reporting consulting team is expanding, and you will play an important role in continuing to support the growth of the business. You will be joining a team of problem solvers with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers by managing their transaction reporting needs What’s in it for you: Join the market leading solution provider utilized cutting-edge cloud-based SaaS platform that firms rely on for their global regulatory compliance needs. Rapidly develop highly specialized and sought after expertise in complex , cross-regulation transaction reporting. Operations team is critical part of our efficiency culture and where your problem-solving skills will directly contribute to the very best customer experience and manage complex transaction reporting challenges.

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and\or SFTR. The role is client facing and requires a high degree of technical competence. Duties and accountabilities Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution Helping clients understand how the solution works and how to resolve reporting issues Involvement in client training and site visits Escalate issues in a timely manner and ensure follow and resolution. Assist in validation or UAT for issue resolution Working on Client specific projects What We’re Looking For: Business competencies Experience Client facing experience Financial services experience preferred particularly securities finance Knowledge of transaction reporting desired Ability to grasp concepts of a technical nature Advanced MS Excel skills preferred Understanding of SQL, API Knowledge of other vendor systems useful Personal competencies Personal impact Strong analytical skills Be proactive and able to work independently Ability to listen, learn quickly and demonstrate initiative Good attention to detail Focused on delivery Communication Must be an excellent written and verbal communicator Excellent interpersonal skills Able to easily adapt communication style in different situations Committed to high quality output Highly motivated, disciplined, confident and a team player.  The ability to adjust to shifting priorities is a must Ability to collaborate effectively with team About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You?

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future