Receptionist I - DI; On-Call, MMMC

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets patients for diagnostic imaging; obtains completed patient history form and relays to technical staff.

Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures. Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate. Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System. Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure. Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor. Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system. Rotates through all reception stations within department on regular basis. Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served. Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service. Maintains adequate levels of all process supplies and form. Gathers, analyzes, compiles, and records data and information for reports and studies. Operates standard office equipment. Performs other duties and accepts responsibility as assigned.