Helpdesk SharePoint Specialist

Helpdesk SharePoint Specialist The Opportunity: The SharePoint Helpdesk Analyst provides technical support, troubleshooting, and user assistance for SharePoint Online and Intranet environments. This role ensures employees can effectively access, update, secure, and collaborate through SharePoint‑based sites, pages, libraries, and integrated Micro sof t 365 tools. The analyst serves as a frontline resource for resolving issues, processing helpdesk tickets, guiding site owners, supporting guest access, and ensuring content is compliant with companywide standards. Join us. The world can’t wait. You Have: 3+ years of experience supporting SharePoint Online users with common tasks such as site access, page updates, permissions adjustments, and navigation issues Experience managing SharePoint permissions, including adding users or groups such as intranet-all-active-employees to Visitor or Member roles Experience with SharePoint guest access workflows, including requesting, approving, and provisioning external accounts Experience guiding end users on web parts, page editing, and modern SharePoint site functionality Ability to triage and respond to helpdesk tickets for SharePoint support, including feature requests or troubleshooting problems Secret clearance B achelor’s degree in Computer Science or Management Information Systems Nice If You Have: Experience advising teams launching new SharePoint sites or pages, including coordinating enterprise search bookmarks, resources directory listings, and met adata or keyword optimization Experience resolving guest user authentication or collaboration issues across SharePoint, Teams, OneDrive, and other Micro sof t 365 tools Experience supporting enterprise intranet governance, including permissions validation, content quality checks, and alignment with corporate policies Experience with cross-platform integration scenarios, including Teams, OneDrive, external collaboration portals, and diagnosing related technical issues Ability to troubleshoot and support advanced SharePoint page design elements, including custom layouts, hero web parts, accessibility compliance, and content rendering issues Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial