Business Process, Senior

Keysight  is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more  about what we do. Our award-winning   culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.     We are seeking an experienced Salesforce Functional Consultant to join our dynamic team as a permanent, full-time employee, also acting as Product Owner for TaskRay, our Professional Service Project/Task management application within the Salesforce ecosystem. This role owns the functional design and business process side of the broader Salesforce platform, translating global sales operations needs into configured, scalable solutions, while also owning the TaskRay product backlog and prioritization that guides the development team's delivery on that application. The ideal candidate brings deep functional expertise in Salesforce and CRM-driven sales processes, strong business analysis skills, Agile product ownership experience, and the ability to lead process improvement independently. This role partners closely with global IT and the development team to ensure solutions are grounded in sound process design, data models, and industry best practices, and that TaskRay delivery stays aligned with business priorities.

Key Responsibilities Translate business requirements into functional solution designs, applying Salesforce and industry best practices Provide expert guidance on Sales operations/CRM features, capabilities, and how business processes connect across systems Design solutions that align with business needs and translate them into functional requirements for the development team Analyse current business workflows and systems to identify areas for improvement and automation Lead requirements-gathering workshops and produce business process maps, user stories, and functional specifications for the development team to build against Partner with developers to validate that delivered solutions meet the functional intent and business requirement Troubleshoot complex issues from a functional/business-process perspective, working with the development team on root cause and resolution Stay current on managed application features, Salesforce platform releases, and industry trends relevant to sales operations Lead change management activities, including UAT planning, training, and adoption support, through to go-live Conduct periodic process and application health checks and provide recommendations for optimization Provide post-implementation functional support, triaging and resolving process-related issues Create detailed solution design documentation, including process flows, data models, and system/data touchpoints at the functional level Product Owner Responsibilities (TaskRay) Own and prioritize the TaskRay product backlog, balancing business value, urgency, and dependencies Translate functional requirements for TaskRay (templates, resource planner, automations, project workflows) into well-formed user stories and acceptance criteria for the development team Act as the primary point of contact between business stakeholders and the development team on TaskRay scope, priority, and trade-off decisions Participate in and help facilitate Agile ceremonies for the TaskRay workstream, including backlog grooming, sprint planning, sprint review, and retrospectives Define sprint goals and maintain a release roadmap for TaskRay in partnership with global IT and delivery teams Review and accept completed TaskRay