Lead Infrastructure Engineer –OS engineering/Azure Cloud

About this role: Wells Fargo is seeking a Lead Infrastructure Engineer. In this role, you will: Lead complex initiatives to develop infrastructure to provide solutions for business applications Participate in various projects intended to continually improve or upgrade the infrastructure Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors Design, code, test, debug and document programs using Agile development practices Make decisions in technical designs, implementation plans and identify project risks and resource requirements Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success Recommend courses of action to maintain cost effectiveness and achieve results Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with customer and vendor Required Qualifications: 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 5+ years in infrastructure engineering with strong focus on Windows OS engineering in large enterprise environments. Deep understanding of Windows internals (services, kernel components, memory, policies, drivers, certificates, update service). Strong hands-on experience with modern endpoint management technologies: Azure AD / Entra ID Zero Trust Certificate services Advanced PowerShell engineering skills, including: Modular script design Strong logging & telemetry Error handling & retry logic Idempotent execution patterns Secure credential handling Use of Microsoft Graph & REST APIs Experience managing OS lifecycle at scale—feature update flights, ring management, controlled rollout, and rollback plans. Strong troubleshooting skills across OS, identity, networking, secure boot/UEFI/TPM, and endpoint security control interactions. Familiarity with CI/CD concepts: Git/Git branching strategies Automated validation pipelines Shift left testing Artifact versioning Infrastructure-as-code or configuration-as-code patterns (where applicable) Knowledge of observability for endpoints: Log Analytics KQL Performance troubleshooting Experience with driver, firmware, and BIOS/UEFI configuration across OEM hardware. Understanding security frameworks such as CIS Benchmarks, Microsoft Security Baselines, Zero Trust principles. Strong collaboration and team-player mindset, with ability to lead design sessions and mentor junior engineers. Awareness of Agile ways of working, sprint planning, backlog refinement, and continuous improvement. Hands‑on experience with DEX/XLA tools such as Nexthink, Lakeside SysTrack, Aternity, ControlUp, Microsoft Endpoint Analytics or similar platform Awareness of leveraging AI for day‑to‑day engineering tasks, including using AI tools for automation, analysis, and building intelligent agents to improve operational efficiency. Job Expectations: Participate in high level technical concepts spanning technology and business Define and maintain the enterprise OS roadmap (feature updates, end-of-support planning, version cadence). Create and maintain hardware driver strategy and compatibility matrices across OEM models Own OS-level configuration standards (services, startup, performance tuning, reliability settings). Ensure consistent OS experience across device types Design, implement, and optimize Windows Autopilot and modern provisioning flows (user-driven, pre-provisioning/white glove). Manage and version OS build artifacts (language packs, Features on Demand, optional components,