Lobby/Client Suites Concierge

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world       At JLL, we see a Brighter Way   forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.       We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.       JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.     What this opportunity involves:     The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit. The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations. An overview of the role:      Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available Manage the client suites environment, maintaining cleanliness, organization, and brand consistency Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation Act as a central point of contact for client-related queries and wayfinding within the suites Manage visitor bookings using the guest management system Condeco Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed Direct deliveries and manage their storage as required Establish and follow protocols for welcoming media and distinguished guests Manage orderly movement of people and provide support at turnstiles during peak period Collaborate with facilities management to address any maintenance or safety concerns promptly Implement and uphold service standards that reflect our client’s commitment to client satisfaction Sound like you?   This is what we’re looking for:     Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential. You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information. You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable. Proficiency in Microsoft Office