Network Voice Engineer

We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America’s food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Summary: We are seeking a Network Voice Engineer to join our growing IT team. In this role, you will be responsible for designing, implementing, maintaining, and troubleshooting enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security. If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to hear from you.

Responsibilities: Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid) Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice) Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity Monitor voice quality and performance (latency, jitter, packet loss, MOS) Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi Implement QoS, VLANs, and network policies to ensure voice traffic prioritization Integrate voice systems with network infrastructure (routers, switches, firewalls) Perform upgrades, patches, and migrations with minimal downtime Ensure high availability, redundancy, and disaster recovery for voice services Maintain documentation, diagrams, and operational procedures Collaborate with network, security, and application teams Provide Tier 2/3 support and on-call escalation as needed