Coordinator II (Academic Programs Coordinator)

Coordinator II (Academic Programs Coordinator) Full-time Work Format: Hybrid Harvard Job Function: General Administration Union: 55 - Hvd Union Cler & Tech Workers Salary Grade: 055 Department: Health Policy and Management FLSA Status: Non-exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard T.H. Chan School of Public Health? The Harvard T.H. Chan School of Public Health is a world-renowned institution dedicated to advancing public health through cutting-edge research, education, and global collaboration. Our school is a special place to work because of its vibrant, mission-driven community, interdisciplinary approach, and commitment to addressing some of the most pressing health challenges worldwide. We foster a collaborative and inclusive work environment where innovation, continuous learning, and work-life balance are valued. Learn more about the School’s mission, objectives, and core values , our Principles of Citizenship , and about the Dean’s AAA vision about our school’s ongoing strategic initiatives.

Job Summary: The Department of Health Policy and Management (HPM) is committed to training and inspiring the next generation of health care leaders. Our students and faculty are passionate about making the world a better place by improving health and health care. We work on compelling and important problems, from making the delivery of care safer and more efficient, to expanding health insurance coverage and eliminating disparities, to designing and improving the performance of entire health systems. Job-Specific Responsibilities: The Academic Programs Coordinator provides administrative, technical, and analytical support to the Assistant Director of Academic Programs and Student Services in the Department of Health Policy and Management (HPM) and to the Faculty Director of Academic Programs in HPM, who also serves as the School's Senior Associate Dean for Educational Programs. In this highly student-facing role, the Coordinator must demonstrate excellent judgment, strong organizational skills, and outstanding written and verbal communication. As the primary point of contact for prospective and current students in HPM's academic programs, the Coordinator responds to inquiries related to recruitment, admissions, technical support, course advising, and navigating the overall student experience at Harvard Chan. The successful candidate will be comfortable working with a variety of student information, admissions, and learning management systems, including SOPHAS, my.harvard, and Canvas, and will provide guidance and technical support to faculty and teaching assistants using these platforms. The Coordinator also tracks academic program expenditures and maintains student records, degree audit information, and other program documentation. The Coordinator develops, coordinates, and distributes a wide range of academic communications and materials, including the HPM Department Handbook, advisor resources, marketing materials, and electronic communications for students and faculty. Responsibilities also include preparing mailings to alumni and current students, administering the annual alumni survey, collecting marketing and competitive benchmarking data, and continuously identifying opportunities to improve the quality and effectiveness of program content and communications. This position conducts data analysis and prepares reports related to academic programs, including admissions metrics, student exit surveys, alumni feedback, program evaluations, and other ad hoc analyses to support program assessment and decision-making. The Coordinator also supports faculty, instructors, and teaching assistants in all aspects of