Customer Service Representative - Contract

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination   (English) Aviso: Transparencia en el Pago No Discriminación  (Spanish) Job Description:

Interpret customer order and delivery requirements, enter orders, and follow-up as necessary, ensuring fulfillment of orders are within company policy guidelines. Communicate with customers on a daily basis regarding resolution of their order, delivery or account problems. Monitor customer orders for timely processing fulfillment. Apply problem-solving skills to help customers through their day-to-day requirements.

Customer Support:  45% Initiate and be held accountable for Problem Resolution: Provide end-to-end resolution of Complex orders and complex customer concerns. Management of Complex Orders with High Accuracy Tool Rentals Exchange Orders Component Rentals PBH Order Management Initiate GSC (Global Supply Chain) Orders to support return to service initiatives; Interfaces with Procurement department to expedite orders with suppliers Provisioning of sourcing recommendations and alternatives Provide Customer Quotations with a high level of accuracy Sell and promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities. Locate and track logistics details in order to share with customers to support return to service efforts Create internal cases in Salesforce for expedited order logistics and customer communication Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increased sales Recommend priority and freight options to customers as needed to ensure delivery on time. Cross-Functional Interface:  45% Interface with Technical Support Initiate Problem Resolution discussion with on-site or regional Technical Representative Liaise with Customer Logistics Manager (CLM) and Customer Support Manager (CSM) for escalation Create and manage internal cases in Salesforce for expedited order logistics and customer communication Includes regular collaboration with Customer Logistics Manager, AOG Teams at AHI and AOG Managers at logistics hub at AH France Provide customers order status as requested, and coordinate with the warehouse and shipping when required Data Analysis and Performance Monitoring:  10% Source document research in Airbus’ Quality System - On Base - for Quality issue resolution Initiate Corrective Action Requests (CARS) for Customer Compliant management and resolution Analyze and monitor customer sales activity for trends and update management accordingly. Daily management of ZSDTRP report Prepare and distribute customer activity reports   Additional Responsibilities:     Other duties as assigned:        None   Qualified Experience and Training:

Required High school graduate or equivalent Preferred Associates degree or equivalent work experience Experience: Required Minimum five (5) years’ experience in logistics, technical, or customer support areas Or a minimum of one (3) year experience at Airbus in a position working with aviation parts. Preferred 2 years SAP experience (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement) Six Sigma Licensure/Certifications: Required None Preferred A&P License may be substituted for 2 years of experience Travel Required:  0-10% Domestic and International may be expected Citizenship: Authorized to Work in the US Clearance:   None   Qualified Skills:   Knowledge, Skills, Demonstrated Capabilities: Required Strong Microsoft Office or Google Workplace skills Strong organizational skills Proven track