lead UX researcher

Now Brewing – lead UX researcher! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a lead user experience researcher, you will be partnering closely with designers, product managers, and business partners. Our UX team conducts exploratory, formative, and evaluative research studies that enable teams to make informed and confident decisions. In this role you’ll be expected to plan, lead and socialize high profile research projects to drive strategy. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are a natural leader and an advocate for our partners. You are an excellent communicator, excited to work closely with stakeholders, and motivated by Starbucks mission and values. As a lead UX researcher, you will… Act in a consultative and advisory role to various levels within the design and product teams to identify research topics and plan studies for both generative and evaluative purposes. Plan design and lead research projects end to end and facilitate the experience for our team. Conduct research using a wide range of qualitative methods and a subset of quantitative methods. Package insights into tools and assets for designers, product managers, and business partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc.) Communicate results and illustrate suggestions in compelling and creative ways, tailoring findings to suit the audience. Drive leadership buy-in and support by regularly meeting, presenting findings, connecting to business outcomes, and quantifying business value. Find creative and compelling ways to present and evangelize insights throughout the company. Create artifacts, educational tools, experiences and processes that help build and evangelize the UX Research within the larger organization. We’d love to hear from people with: 6+ years of research related to software and digital experiences 2+ years of experience driving large scale research and product roadmaps Familiarity with a wide variety of qualitative research methods, such as: Concept testing, ethnographic-style field research, group discussions, card sorting, workshops, remote studies, etc. Experience designing, fielding, and summarizing quantitative surveys Excellent communication, presentation, and writing skills A proven track record of successful partnerships with product managers, designers, analysists, engineers, business stakeholders, and executive leadership. Brings experience leading remote studies As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits,