Health Coach Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.   -Hours required: Start time will be between 6:00 PM-2:30AM EST, 8-hour shift, 10% shift differential, every other weekend, 4 holidays per year. -Must reside in a nurse Compact State and hold a Compact license. -The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following: -Facilitates effective health care decision-making.   -Improves the quality of care.   -Improves member satisfaction with their health care plan.   -Facilitates appropriate use of health care resources.   -Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.   -Provides assistance by clarifying available options for the member's particular health problem or issue. -Helps members actively and knowledgeably participate with their provider in their own health care decision-making.   -Promotes healthy lifestyles to help lower personal health risks, preventing illness.   -Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.     Ideal candidates will: -Must have RN licensure in the state of office location. -Have 3+ years of clinical experience.   -Have proficient keyboarding skills.   -Enjoy working with computers and evolving technology, prefer online resources over printed documents.   -Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.   -Self-motivated.   -Wants to work every other weekend and 4 Holidays per year. -Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.   -Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.   -Want to expand their knowledge base while applying excellent communication skills.   -Are leaders of people and process improvement, and want to make a difference in people's lives.   -Are seeking a challenging fast-paced office (and potentially work at home) position.   -Do the right things for the right reason in all interactions. Required Qualifications - Active unrestricted RN compact state licensure. - 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology. - 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word). Preferred Qualifications -Managed Care experience preferred. -Previous coaching experience preferred.   -Model candidates have telephone triage nursing experience.

Associate Degree required. Bachelor's Degree or Equivalent 3-5 years clinical experience preferred.   Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS