Quality Manager

Hotel Bristol, a Luxury Collection Hotel, Warsaw seeking for a talent: Quality Manager Ref number.: QM/09/2026 A person in this role is responsible for fostering a culture of quality, continuous improvement, and service excellence throughout the property. Acting as a strategic partner to the leadership team, this individual ensures that operational practices, service standards, and quality initiatives are consistently aligned with organizational goals and guest expectations. By monitoring performance metrics, conducting quality assessments, and analyzing guest feedback, the role identifies opportunities to enhance operational effectiveness, strengthen service delivery, and drive overall business performance.

• Experience: Minimum 2 years of experience in guest services, front office, housekeeping, hotel operations management, or a related hospitality field.

• Coaches managers on adopting the Total Quality Management (TQM) leadership approach.

• Conducts audits to ensure compliance with company and brand standards.

• Makes and executes key operational decisions to support the achievement of property goals.

• Identifies and communicates key drivers of guest satisfaction for the brand's target customers.

• Advanced proficiency in both Polish and English, with excellent verbal and written communication skills.

• Responds to and effectively resolves guest complaints and service challenges.

• Leads property quality initiatives focused on meeting critical customer requirements.

• Supports the implementation of regional and company-wide best practices.

• Models and promotes service behaviors that meet or exceed guest expectations.

What We Offer: Associates hired under an employment contract will have access to the full range of benefits offered by The Bristol, a Luxury Collection Hotel, Warsaw , including:

Private medical care with Lux Med : The basic package (Comfort Plus) is fully funded by the Employer. Employees may extend their package and add family members at an additional cost. Lyra Wellbeing Program : Free, anonymous, and confidential psychological, legal, and financial support. Employees can quickly connect with specialists online or by phone through the Lyra platform. Group Life Insurance (Hestia) : Employees may join the life insurance program on preferential terms, fully financed by the employee. Complimentary meals : Free lunches provided in the staff cafeteria. Marriott International Associate Discounts : Exclusive discounts on accommodation and dining services at Marriott International hotels worldwide, in accordance with Marriott policies. Transportation Allowance : After the successful completion of the probationary period (3 months), employees receive a monthly transportation allowance of PLN 50 gross. Multisport Card : Subsidized through the Company Social Benefits Fund (ZFŚS). The level of subsidy depends on the employee's social situation and ranges from PLN 30 to PLN 50 per month. English Language Classes : Complimentary group lessons at various proficiency levels, held twice a week on hotel premises. Employee Recognition Awards : Awards for outstanding achievements, exceptional engagement, and innovative ideas, in line with internal policies. Social Benefits Fund Support (ZFŚS) : Financial support and seasonal benefits, including Christmas allowances and subsidies for cultural activities. Birthday Celebration Program : Employees receive a birthday gift in the form of two cinema tickets during their birthday month, provided they are actively employed on their birthday. Complimentary Laundry Service : Free laundering of work uniforms through the hotel's external laundry provider. Service Anniversary Awards : Recognition and celebration of every 5-year employment milestone within Marriott International. Employee Referral Program : Employees who successfully refer a candidate receive PLN 2,500 gross after the referred