Senior Manager, Payments and Experience (PEX) Global Process & Digital Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Procurement Job Sub Function: Multi-Family Procurement Job Category: People Leader All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: The Senior Manager, Global Process & Digital Lead (GPDL) operates in a matrix organization and is responsible for leading global Payments and Experience (PEX) processes and related end-to-end process activities to improve process performance, service delivery, compliance, and business outcomes. This role partners across Procurement, Finance, Treasury, Technology, Regional Service Delivery Centers, and BPO providers to standardize, optimize, and digitize PEX processes, reduce manual touch, strengthen controls, and improve supplier and user experience across the payments and experience workstream.   The GPDL will lead a team of Global Process & Digital Managers to optimize existing metrics and continue to develop Key Process Indicators (KPIs), global process metrics and monitoring to fuel the continuous improvement mindset throughout the process and workforce executing them. The GPDL will in coordination with the other GPDLs carry out the governance model that identifies improvement opportunities, prioritizes resources on the highest value projects and facilitates oversight, process issue tracking, and process optimization for all processes. The GPDL will work across regions to ensure that improvements are identified and implemented globally within service delivery organizations, including outsourcing providers (BPOs).

Drive governance, maintenance, and improvement of the E2E Global Standard Process Design, including work standards design, cost models, process simulation and modeling, process assessments, business case development, and process version control. Provide management oversight to key partnerships including technology providers, outsourcing partners and internal J&J functions that are critical to the Payments and Experience Process. Ensure adherence to SLA’s, performance metrics and represent the function in relevant councils. Ensure PEX processes are executed in a compliant and controlled manner through continuous alignment with the J&J Internal Controls framework, coordination with Finance, Risk, Treasury, and Regional Service Delivery Centers, and proactive management of audit, payment, and operational risk. Leverage supplier, employee, and internal customer insights to prioritize PEX services, process, talent, and technology improvements that enhance service delivery, reduce friction, and improve PEX experience globally. Facilitate issue resolution and escalation. Development of product strategies, ensuring alignment and value delivery in the context of strategic priorities. Support development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility. Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets. Collaborates with multiple departments in the development and execution of