AWS Optics Support Engineer, AWS Optics Support Engineering

The Amazon Web Services (AWS) Optics Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners. Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following Optics Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work. The AWS Optics Support Engineering Team is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts). Key job responsibilities As an AWS Optics Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, and provide additional services as required. Specifically, the Support Engineer will: • Drive security findings, research mitigations, and analyze potential vulnerability information from various sources to remediate root cause. • Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation. • Assess security risks across the organization using sound judgment and escalate accordingly. • Create innovative solutions to security issues through technology or process improvement. • Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations. • Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified. • Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items. • Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications. A day in the life The AWS Optics Support Engineering Team is expanding physical and logical security services to support data center growth. We seek a self-motivated Support Engineer with security technology experience, problem-solving abilities, and strong customer obsession to improve security on a global scale across new and existing AWS infrastructure. Amazon Security offers diverse career paths, work-life balance, and inclusive team culture. Security is central to maintaining customer trust across all Amazon products and services. We provide endless knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional.

Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is