Software Engineer

Meet the Team We are the Cisco GTM IT team, and we’re on a mission to power business success through AI-first innovation. By enhancing our Professional Services, Customer Success, and Resolve portfolios, we deliver technology-driven outcomes that matter. Join us in cultivating a culture of development where AI meets real-world impact.

Design and develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. Implement and support Salesforce integrations with other internal and external systems. Develop and maintain Visualforce, Apex, and Lightning components. Manage the Salesforce development lifecycle, including testing, deployment, and maintenance of applications. Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment. Provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement. Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected. Know the latest with new Salesforce features and functionalities and provide recommendations for process improvements. Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.

Bachelor's degree in Computer Science, Information Technology, or a related field. 6+ years of experience as a Salesforce Developer with a strong understanding of Salesforce architecture and best practices. Experience in Salesforce technologies (Apex, LWC, Lightning Component Framework, SOQL) and configuration (workflows, validation rules, process builders, flows). Experience with Salesforce integration tools and APIs (e.g., REST, SOAP). system design, quality engineering and cross-system thinking Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) processes. Experience with AI development tooling Preferred Qualifications Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II) Experience with Salesforce Agentforce, Service Cloud, Sales Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web technologies. Experience with Agile/Scrum methodologies. Solve complex technical problems and manage numerous projects independently, collaborating with teams and partners to achieve operational excellence. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.