Sr Program Manager

Citizens Wealth Management offers innovative solutions tailored to high-net-worth individuals, families, and foundations. We are seeking a motivated Agile Product Manager, known internally as a Neighborhood Lead, to join our Wealth Delivery team and help build a modern, scalable Wealth platform that improves the experience of clients, advisors, and stakeholders.

Overview: The Neighborhood Lead is a senior Agile Product Manager responsible for translating Wealth Town strategy into a clear neighborhood-level product vision, roadmap, and prioritized set of initiatives. This leader guides and coaches Experience Owners — Citizens’ internal equivalent of Product Owners — across multiple pods to ensure discovery, prioritization, backlog health, delivery readiness, and value realization remain aligned to customer outcomes and strategic objectives. Consistent with Citizens’ Agile operating model, the Neighborhood Lead prioritizes the neighborhood backlog, supports release planning, and partners with Experience Owners to translate product strategy into MVPs, features, stories, and measurable business value. This role requires a collaborative, customer-centric, digital-first leader who can combine product management discipline with agile execution leadership.

Product Vision & Strategy: Translate Town and Enterprise strategic priorities into a compelling neighborhood product vision, objectives, OKRs, themes, initiatives, and roadmap. Ensure product strategy aligns with customer outcomes, business priorities, technology modernization goals, and measurable value realization. Define and communicate product strategy aligned to business goals, customer outcomes, financial impacts, organizational change considerations, and technology capacity.

Owner / Product Owner Leadership: Lead, coach, and enable Experience Owners — Citizens’ internal equivalent of Product Owners — to translate product strategy into MVPs, prioritized epics, user stories, acceptance criteria, and delivery-ready backlogs. Establish clear product management expectations, reinforce accountability, provide ongoing coaching and constructive feedback, and promote strong ownership, customer focus, stakeholder alignment, and continuous improvement across pods. Customer, Advisor & Journey Discovery: Partner with Experience Owners, stakeholders, advisors, operations teams, and technology partners to understand user needs, pain points, behaviors, and opportunities. Use discovery, user research, market analysis, journey mapping, and data insights to inform product direction and ensure solutions are designed from the customer and advisor point of view. Roadmap, Backlog & Prioritization: Guide and maintain the neighborhood roadmap and integrated backlog prioritization in partnership with Experience Owners and delivery teams. Prioritize initiatives, epics, features, and user stories based on customer value, business impact, risk, feasibility, dependencies, and strategic alignment. Ensure the most valuable work is delivered first while maintaining technical integrity and long-term platform scalability. Agile Product Delivery & Release Readiness: Lead agile product execution across multiple pods by supporting release planning, sprint readiness, backlog refinement, product demos, and acceptance criteria. Partner with Scrum Masters, Agile Coaches, technology teams, and Experience Owners to remove impediments, manage dependencies, and ensure teams deliver against agreed quality, scope, and value expectations. Foster an agile mindset across pods by promoting iterative delivery, transparency, continuous learning, and cross-pod collaboration while ensuring teams maintain delivery discipline and focus on customer value. Stakeholder Alignment & Decision Facilitation: Serve as a product leader and decision facilitator across business, technology, risk, compliance, operations, vendors, and executive stakeholders. Communicate product priorities,