Technology Cost Accounting & FinOps Manager

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

The Technology Cost Accounting & FinOps Manager owns two integrated mandates for the Global Technology Organization (GTO): building the total cost of ownership (TCO) framework, financial transparency model, and business case realization, and serving as Central FinOps Owner, accountable for cloud / AI, telecom, software, and hardware spend discipline across GTO. Reporting to the Director of Business Operations , this role ensures that technology costs are understood, allocated appropriately, and tied to value delivery. The Technology Cost Accounting & FinOps Lead partners with Finance, VMO, PMO, Supply Chain, and Technology leaders to drive cost discipline, optimize vendor and operational spending, and provide the financial insights needed to inform strategic decisions. The role is a key enabler of financial stewardship across GTO—linking investments, operational costs, vendor spend, cloud / AI consumption, technology usage, and business outcomes through consistent financial models and clear performance metrics.

RESPONSIBILITIES   Central FinOps Ownership Define and own FinOps operating model, standards, and cross-functional meeting cadences (e.g., GTO QBR, FinOps Exec Forum, FinOps Ops Review) Set and drive cadences for budgeting, forecasting and cost accountability Lead cost optimization standards with tracked savings Establish and oversee implementation of data requirements for integrated IT asset management Total Cost of Ownership (TCO) Management Define and operate the TCO model for applications, platforms, infrastructure, and services Establish cost transparency across labor, vendor, licensing, hardware, cloud, and support costs Partner with Technology leaders to identify cost optimization opportunities and rationalization targets Business Case Development & Realization Develop financial models (e.g., ROI, NPV, payback) for technology initiatives Track benefit realization against approved business cases Provide insight into variances, risks to value, and required corrective actions Financial Performance & Reporting Partner with Finance to align actuals, forecasts, and budget models Build and maintain budget forecasts and usage reports for GTO leadership and application teams Partner with FinOps Engineer(s) to build accessible reporting dashboards against FinOps and TCO KPIs Vendor & Contract Financial Alignment Partner with VMO and Managed Service Provider (MSP) to ensure financial implications of contracts, rate cards, SLAs, and service levels are transparent and modeled for negotiations Analyze vendor cost structures and performance against commercial terms to support contract negotiations Track vendor contract expirations, terminations and renewals to ensure proactive contract management Cost Optimization & Scenario Analysis Conduct scenario modeling to support decision‑making around investments, sourcing changes, and architecture choices Lead analysis to identify duplications, inefficiencies, and opportunities for consolidation Provide data‑driven recommendations to improve technology cost structure Governance & Controls Partner with Finance to establish guidelines and standards for cost accounting and financial