Cards Litigation Paralegal, AVP

Citi is looking for an experienced Cards Litigation Paralegal to join its in-house Legal team, serving as the operational owner of consumer litigation and arbitration matters across the US Cards (USCC) portfolio. In this role, you will partner directly with in-house counsel to manage cases from intake through resolution, playing a central part in protecting Citi's position across state and federal courts, arbitrations, mediations, and small claims proceedings. This is a high-impact opportunity for a seasoned litigation paralegal to take ownership of a complex caseload within a globally connected legal function.

Serve as the primary operational owner of assigned litigation and arbitration matters, managing each case efficiently from initial intake through to final resolution in partnership with in-house counsel. Review complaints, pleadings, and discovery requests and responses, prepare escalation summaries, assess potential liability, identify available defenses, and recommend appropriate next steps. Independently establish, maintain, and update all assigned matters in the legal matter management system on a timely basis, ensuring accurate and complete records at every stage of the case lifecycle. Obtain, organize, and produce account records, fraud and dispute files, recordings, business records, and other evidence that supports Citi's position in each matter. Act as the primary point of contact for all communications with internal business partners and outside counsel, coordinating information flow and ensuring alignment across all parties throughout the lifecycle of a matter. Monitor case progression proactively, identify outstanding tasks or potential delays, escalate observed systemic or process irregularities, and coordinate witnesses for deposition or trial preparation. Handle small claims hearings, pre-hearing settlement conferences, and telephonic hearings independently, and manage settlement documentation, execution, payment coordination, and final account notation through to resolution. Apply knowledge of consumer protection laws, federal and state civil procedure rules, and arbitration regulations to support sound legal decision-making and case strategy. Required Qualifications & Skills 5 or more years of litigation paralegal experience within a financial institution or other highly regulated industry, with demonstrated exposure to matters in state and federal courts, arbitrations, mediations, or small claims proceedings. Working knowledge of the Federal Rules of Civil Procedure, state civil procedure rules, and rules governing arbitration, alongside familiarity with consumer protection laws and regulations. Ability to manage a high-volume caseload with minimal supervision while maintaining accuracy, sound judgment, and consistent attention to detail across all case documentation. Strong written and verbal communication skills, with the ability to engage professionally with in-house counsel, business partners, outside counsel, and members of the public in both collaborative and adversarial contexts. Demonstrated organizational and project management capability, with the ability to track multiple concurrent matters, meet tight deadlines, and escalate risks or delays proactively. Proficiency in Microsoft Office applications including Word, PowerPoint, Excel, and Outlook, and comfort working with legal matter management systems. Bachelor's degree or equivalent; a Master's degree is preferred. Beneficial Skills & Qualifications Familiarity with Citi's US Cards (USCC) business and account systems used in its operations, with a willingness to develop competence in systems that support Wealth and Retail lines of business. Ability to retrieve and compile account documentation directly from internal systems in support of active litigation matters. Experience leveraging generative AI tools responsibly to improve efficiency, document organization, and work quality, while maintaining attorney-client