Assistant Facilities Manager

Job Title Assistant Facilities Manager Job Description Summary Under the strategic direction of the Facilities Manager, the Assistant Facilities Manager plays a pivotal role in ensuring the seamless operation of a designated facility while also preserving an exceptional day-to-day workplace experience for employees, clients, guests, and vendors. This role blends operational leadership with front-of-house responsibility, requiring a professional who can execute established policies, procedures, and service programs while serving as a visible ambassador for the site. The Assistant Facilities Manager is expected to demonstrate a proactive commitment to operational excellence, aligning daily responsibilities with the broader objectives of the client. In addition to supporting the safety, functionality, and integrity of the physical workplace, this individual helps create a welcoming, responsive, and high-quality experience for all who interact with the site. The role calls for someone who is solutions-oriented, highly organized, and client-centered, with the ability to anticipate needs, uphold service standards, and navigate both operational demands and interpersonal interactions with professionalism and care.

Key Relationships External relationships: this role will interact with the client, client staff, and other client vendors. Internal relationships: this role will interact with the Facilities Manager and other C&W co-workers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Ensure the seamless execution of daily operations across the assigned facility or campus, including oversight of janitorial services, life-safety systems, engineering functions, site services, general maintenance, and front-of-house operations, in alignment with Cushman & Wakefield policies and client expectations. Support a smooth and professional employee, guest, and visitor experience by communicating clearly, warmly, and effectively in both oral and written interactions. Maintain appropriate front-of-house coverage during business hours, ensuring on-site support is consistently available to assist employees, guests, vendors, and other site visitors. Respond with urgency and professionalism to service requests from building occupants, including maintenance, repairs, cleaning, visitor support, and workplace service needs. Oversee the condition, presentation, and functionality of interior and exterior spaces, including proactive identification of issues and coordination of work orders or corrective action. Perform and oversee general workplace and office support functions as needed, including mail distribution, outgoing shipments, wayfinding assistance, office tours, lost and found, luggage management, and other site logistics. Welcome visitors professionally, maintain visitor logs, ensure connection with hosts, and uphold all site safety and security protocols in collaboration with Security and other key partners. Supervise maintenance and operational initiatives impacting the overall functionality, safety, and appearance of the property or campus. Review service contracts routinely, coordinate competitive bidding as needed, and verify invoices for accuracy and compliance with contractual terms. Compile, maintain, and organize all required facility documentation and reporting, including operational playbooks, emergency procedures, compliance logs, vendor COIs, purchase order logs, as-built drawings, contract files, invoice files, and property condition reports. Assist in the development and ongoing management of site budgets, financial statements, contracts, expenditures, and purchase orders, while supporting long-range capital planning and cost optimization efforts. Collect, analyze, and report facility performance data to support management objectives, operational decision-making, and continuous improvement. Monitor tenant and vendor compliance with insurance and contractual requirements, and coordinate claims-related