Site Reliability Engineering Lead

How often do you get the chance to build a technology that transforms the future of humanity?

Graphcore products have set the standard in made-for-AI compute hardware and software, gaining global attention and industry acclaim. Now we are developing the next generation of artificial intelligence compute with systems that will allow AI researchers to develop more advanced models, help scientists unlock exciting new discoveries, and power companies around the world as they put AI at the heart of their business.

Graphcore recently joined SoftBank Group – bringing large and ongoing investment from one of the world’s leading backers of innovative AI companies.

We are seeking an experienced Site Reliability Engineering leader to build and lead a new SRE organization responsible for the production operation of a rapidly scaling AI supercomputing platform. The environment combines highly customized compute, high-performance networking, storage and supporting infrastructure, and will grow through multiple phases of deployment.

This is a rare opportunity to establish the reliability function for a new platform from the ground up. The platform and its operational model are being developed in parallel and will ultimately support a 24x7x365 production service with stringent availability requirements.

You will take the SRE organization from initial formation through production launch, stabilization and scale. This includes hiring and developing the team, defining the operating model, establishing production readiness and incident-management practices, and ensuring reliability and operability are engineered into the platform from the outset.

SRE is responsible for the operational capability required to run the platform reliably in production, while partnering with engineering teams that remain accountable for the reliability and operability of the systems they build.

This is not a purely managerial position. During the development and early production phases, the SRE Manager will be expected to work directly with engineering teams, develop a deep understanding of the platform, and participate in troubleshooting and incident response.

Over time, success will increasingly mean building the people, processes, automation, tooling, and operational discipline that allow the organization to operate effectively without depending on you for day-to-day escalation.

Responsibilities and Duties

• Build the SRE Organization:

• Build and develop the team from its initial formation through full 24x7x365 production operations, including defining roles, interviewing and hiring team members, establishing career expectations, and developing future technical leaders.

• Mentor engineers and team leads, develop successors, and build an organization capable of operating effectively without depending on any single individual.

• Work with leadership to forecast staffing requirements as the platform grows from initial deployment through full production scale.

• Establish the Production Operating Model:

• Define the operating model for an SRE organization, including staffing and coverage model, escalation paths, on-call responsibilities, incident management, handoffs, production access, change management, and operational readiness requirements.

• Establish clear operational interfaces with Datacenter Operations, engineering teams, vendors, and other service owners.

• Establish and continuously improve production readiness standards, runbooks, operational procedures, failure-mode documentation, escalation processes, and incident response practices with a strong emphasis on automation and engineering over manual operational work.

• Develop training, cross-training, simulation, and production incident-response exercises to ensure the team can