Engineering Lead Analyst

The Infrastructure Technology Lead Analyst is a senior level position responsible for leading a variety of infrastructure-Storage related operations with respect to SDS storage and object storage operational and implementation of engineering configurations. The activities include the design, acquisition and deployment of hardware, software, and network infrastructure in coordination with the Technology team. The job required in-depth knowledge in supporting software defined storage (SDS/Object) and expected to provide follow-the-sun support model, day to day management of SDS/Object estate from availability, performance, risk and control, capacity management, monitoring, regulatory compliance and infra stability.

Create complex project and task plans related to operational  initiatives such as version upgrades, service improvement plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services. Provie follow the sun operational support model related to SDS and Cloud object storage. Provide Root Cause Analysis (RCA) post restoration of service. Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

12-15 years of relevant experience in a Storage Operations role with sound knowledge of  software defined storage and Cloud object storage. Proficient in software defined storage like Dell PowerFlex, power scale, and IBM cloud object storage, netapp StorageGrid solutions. Experience working in Financial Services or a large complex and/or global environment Drive Root Cause Analysis (RCA) post restoration of service whenever there is some problem due to storage, network fabric etc. working with vendors and other stake holders Sound knowledge of RHEL operating system, VTM remediations/patch installation, firmware upgrades, and troubleshooting experience in a complex software defined storage estate and Clould object storage estate. Create complex plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services Design testing approaches, complex processes, reporting streams, and creating automation of repetitive tasks using shell scripting, Pearl scripting, C scripting, ansible and python scripts. Provide technical/strategic direction and act as advisor/coach to lower-level analysts Responsible for overall operating system applications related to storage Has the ability to operate with a limited level of direct supervision & Can exercise independence of judgement and autonomy Perform hardware capacity forecasting, planning and utilization monitoring; make recommendations on hardware and software enhancements to fine tune or update the regional operating environment To analyze and apply patches / code upgrade, enhancements and perform management tools upgrades Apply new technology and processes to improve system operation, supportability, recoverability, availability and performance Collaborate and work to develop