Associate Director, Patient Financial Service Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Market Access Job Sub Function: Reimbursement Job Category: Professional All Job Posting Locations: Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America Job Description: Johnson & Johnson Innovative Medicine is searching for the best talent for an Associate Director, Patient Financial Service Solutions located in Horsham, Pennsylvania or Titusville, NJ. This role is intended as a back-fill for the existing Patient Financial Service Solutions position currently focused on operational oversight, affordability program execution, vendor coordination, and cross-functional support across the Financial Service Solutions organization. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine About Patient Financial Services Patient Financial Service Solutions plays a critical role in helping patients access affordability support resources across Johnson & Johnson Innovative Medicine. The team partners closely with therapeutic area stakeholders, Patient Engagement and Customer Solutions, finance, legal, healthcare compliance, vendors, and field-facing teams to support compliant, patient-centered affordability operations. This back-fill role will maintain continuity for core Patient Financial Services responsibilities, including day-to-day oversight of program operations, issue resolution, vendor management routines, budget awareness, and executional support for affordability initiatives across brands and therapeutic areas. Purpose: This role is responsible for leading and supporting Patient Financial Services operations across affordability programs, helping ensure that financial support resources are executed with operational discipline, compliance awareness, and a strong focus on the patient and provider experience. As a back-fill role, the Associate Director will provide continuity for existing responsibilities while partnering across the organization to sustain program performance and support future capability improvements. This individual will oversee and continuously improve patient financial support processes, including copay and affordability program operations, vendor coordination, operational issue management, field and hub support needs, and program health monitoring. The role requires strong partnership with therapeutic area teams, finance, customer operations, legal, HCC, procurement, data/analytics partners, and external vendors to ensure programs are operating effectively and in alignment with business and compliance expectations. The Associate Director will be expected to manage multiple priorities, translate operational data into actionable insights, support financial governance routines, and help resolve escalations that may impact patient access, provider