Mortgage Loan Officer Assistant II- NJ

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Mortgage Loan Officer Sales Assistant II provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Officers (MLO). The Mortgage Loan Officer Sales Assistant II acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, mortgage operations and sales support. The job serves as a central point of contact for customers to resolve issues/difficulties. Depth & Scope: Assists high producing loan officers in the effective and timely completion of loan applications Actively manages the document collection process from origination to closing Manages the Mortgage Loan Officers pipeline, including the tracking of all deliverables and updating borrowers on status of the loan Works with customers to set expectations including but not limited to rate inquires, third party providers, loan status and other information deemed necessary Confirms appointments and reviews with customer all documents needed at time of application to ensure efficiency Facilitates application process by interfacing with customers in taking full or completing partial applications Discusses products and pricing at the request of, or in the absence of, the loan officer Reviews files in detail to foreshadow any potential issues related to income and assets and remedies potential issues prior to file be sent to underwriting Assists in structuring deals to meet underwriting guidelines Advocates for client file and manages the file through the underwriting escalation process when necessary Understands TD underwriting guidelines and has the ability to clearly communicate and explain to borrowers Writes credit memos for loans explaining unique circumstances and clearly summarizes the lending request Serves as a liaison between Loan Officer and Mortgage Operations, Sales Support Aids in the development of a customer database in support of the pursuit of new marketing opportunities Follows up with sales leads on behalf of the MLO utilizing strong verbal or written communication skills Proactively manages the lead pipeline in concert with the MLO Establishes strong relationships with the MLO's referral partners independent of the MLO Assists in other areas as needed Provides a high level of customer service to both internal and external customers Education & Experience: High School Diploma or GED 2-3 Years of related experience Strong understanding of underwriting and mortgage guidelines Exceptional interpersonal and sales skills for following up with prospective borrowers Sound knowledge of mortgage lending, products, policies and procedures Demonstrated computer skills, including proficiency with basic mortgage loan origination systems Highly developed customer service skills. Ability to explain complex mortgage information in simple understandable terms Ability to operate effectively in a dynamic detail oriented environment Knowledge of mortgage laws and regulations required, including Home Mortgage Disclosure Act, RESPA, and Reg Z Knowledge of state and federal agency mortgage loan guidelines and regulations