Program Analyst, Vegetation Management (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Individual will be responsible for contractor timesheet and invoice-related tasks for the Eversource Connecticut Vegetation (VM) Department. Core responsibilities will include financial administration, invoice auditing, data reporting, and process improvement. The individual will work closely with Eversource arborists and supervisory teams to identify any timesheet or invoice discrepancies, resolve invoice errors or billing with contractor home office personnel, and will track recurring errors. Regular monitoring of the volume of invoices and payment status by contractor will be required. The role will create all desktop requisitions for purchase orders and manage any increase requests needed. The individual will be meticulous in keeping proper records of timesheets and invoices. The role will involve daily communication with the Eversource vegetation management team, contractor home office staff, and/or contractor field supervision. In addition to timesheet and invoice responsibilities, the individual will track and perform analytics related to contractor performance KPIs and weekly production metrics. The role will maintain daily contractor crew locations to distribute to the team and monitor an email inbox for customer inquiries. The individual will assist with regulatory reporting including creating summary tables, charts, or producing large mailings and will leverage the Microsoft Power Platform (Excel, Power BI, and Power Automate) to transform raw production metrics into automated workflows and interactive dashboards. The role will assist with any future transitions to work management or timesheet management software. Essential Functions:  Manage timesheet approvals and corrections alongside VM program coordinators to ensure timely contractor payments. Review and reconcile contractor invoices in Maximo with proper purchase orders, work order numbers and accounting totals. Extract data and create reports from multiple databases to aid in department invoice tracking. Run a weekly report on Maximo invoices that have been paid and the status of those pending payment by contractor.  Identify opportunities to streamline and/or automate manual reporting processes to reduce administrative cycle times. Maintain accurate, organized records of timesheets, invoices, and associated documentation.   Monitor and track outstanding invoices and follow up with contractors to resolve issues. Respond to inquiries from contractors about accounts receivable reports. Develop monthly, quarterly, and annual KPI reports for internal management. Track and update weekly contractor production metrics. Support all regulatory reporting requirements including the creation of summary charts and tables. Create desktop requisitions for purchase orders. Oversee customer email inbox and forward inquiries to the appropriate Eversource representative. Assist with implementing and managing any future work management system or timesheet system integrations. During storm restoration, assist with the validation and upload of contractor tree crew rosters and the reconciliation of crew counts in the system. Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:      Highly organized with a strong commitment to data integrity and administrative accuracy Effective communication and interpersonal skills. Experience with electronic invoicing applications and invoice processing procedures. Experience with Maximo is a plus. Ability to collaborate effectively with colleagues internal and external to Eversource. Experience processing, cleaning, manipulating, and analyzing programs or administrative datasets. Ability to adapt and apply innovative technologies and workflows. Advanced proficiency in the Microsoft Suite;