Digital Copilot Solution Engineer

Microsoft Elevate is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities. As a Copilot Solution Engineer on our AI Business Solutions & Security team, you'll play a key role in driving AI transformation by leading technical engagements that help customers adopt Microsoft 365 Copilot, Copilot Studio & Agents, and related AI productivity solutions. You'll focus on major opportunities primarily in UK & Ireland, across Nonprofit and Education sectors. The job calls for demonstrable technical skills and strategic thinking to secure technical wins, deliver compelling, customised demos, and run envisioning sessions that connect with clients' goals and needs. As a trusted advisor, you’ll consistently address governance, security, and compliance issues to build trust and guide informed choices. Beyond your technical leadership, you’re responsible for supporting business growth through differentiation, resolving technical roadblocks, and ensuring smooth handoffs to deployment teams. You’ll collaborate in a virtual team of technical experts, partners, and consultants to educate customers, prove our solutions, and win technical decisions so targets are met or exceeded. The role highlights operational excellence, teamwork, and ongoing learning to maximize impact and lasting customer success. It’s an exciting chance for those passionate about shaping the future of work with AI and delivering real results.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Build Strategy   Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory.   Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.   Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge.   Works with account teams to shape strategic customer win strategy and tailor unique Microsoft value messaging to audience.   Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.     Scale Customer Engagements   Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale.   Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and proactively engages with engineering, product, and support teams to remediate blockers.   Helps ensure