Technical Services Analyst

Technical Services Analyst – Information Technology Group (ITG) London: On-site role, a vailable to cover sites in and around Central London   Full time, 37.5 hours per week, Monday-Friday Permanent Competitive salary We’re looking for a Technical Services Analyst to join our team based in London. HCA Healthcare UK’s Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our hospitals, clinics, outpatient centres, laboratories, and associated businesses. Within this, Technical Services Delivery plays a vital role in installing, maintaining, and supporting end-user devices across all sites, ensuring our colleagues have the reliable technology they need to deliver outstanding patient care. As a Technical Services Analyst , you’ll provide 2nd line technical support across our estate, acting as a key escalation point for incidents while maintaining strong relationships with end users and third-party vendors. From diagnosing and resolving complex technical issues to coordinating timely responses and ensuring minimal disruption to services, your work will directly support clinicians and operational teams. This is a hands-on, varied role where you’ll work with modern technologies across mobile devices, networks, and Microsoft platforms—offering an excellent opportunity to develop your technical expertise in a fast-paced healthcare environment. Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in IT, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you’ll do: Provide 2nd line support to end users, managing and resolving incident tickets Coordinate timely responses to incidents, ensuring clear updates and service restoration Investigate root causes of technical issues and escalate where necessary Support recovery activities following incident resolution Document, certify, and close incidents in line with agreed procedures What you’ll bring: Extensive experience in 2nd line IT support with strong communication skills Experience supporting mobile devices, PCs, laptops, tablets, and networking technologies (LAN/WLAN/WiFi) Hands-on experience working with vendors to troubleshoot and resolve technical issues Strong knowledge of iOS and Microsoft technologies, including Windows, O365, and Office Suite Practical experience supporting Microsoft environments (e.g., Windows OS, MS Server, SQL) Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Services Analyst you’ll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities