Customer Service Advocate

This position is Remote in Eastern, Central, or Mountain Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our healthcare system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am-5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer a comprehensive up to 7 weeks paid training program, held Monday through Friday from 8:30 AM to 5:00 PM CST (schedule subject to change). Please note that 100% attendance is required throughout the training period to ensure your success in the role. Training will be on camera and conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You'll also hear about the culture and career pathing opportunities at UnitedHealthcare.

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Support customers in confidently navigating myuhc.com and other UnitedHealth Group websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources. Serve as a key support resource across multiple Medicaid markets This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 2+ years of customer service or relevant experience analyzing and solving issues/concerns Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications This