Solutions Engineer, Pro Products

Ready to be a Titan? ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective businesses. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component.We are looking to bring on a talented Pro Products Solutions Engineer who can help existing customers adopt new features by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers.This role will be based in either Atlanta, GA, Los Angeles, CA, Salt Lake City, UT, or remote. What you’ll do: Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition Create clear documentation and approach for delivery to the implementation team Maintain and update industry-specific scripts for the internal team to use during demos Respond to functional and technical elements of RFIs/RFPs Collaborate with cross-functional teams to share consumer insights Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners What you’ll bring: 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering Background in the Trades and/or Marketing a plus Proven track record of success within or assisting the Sales organization at previous company Natural ability to think and act proactively to address roadblocks and issues Strong communication skills to work effectively with a group of people A desire to constantly learn and apply these learnings in your day-to-day Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.  Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and