Business Process Project Manager - AI Business Solutions

We at Microsoft embed business transformation at the core of global enterprises by applying AI to solve complex problems and deliver measurable value. Partnering with our most strategic and forward-looking customers, we operate at the cutting edge of AI innovation, where technology meets bold ambition. Our deep integration with engineering and product teams enables us to drive breakthrough transformations, often pioneering industry firsts as trusted customer zeros. This is a team for bold problem-solvers and forward-thinking visionaries, united by a passion for shaping the future at the forefront of AI. Microsoft has created the Frontier Company, a new operating business built to deliver end-to-end AI transformation, embedding industry and engineering experts directly alongside customers to co-design, deploy, and continuously improve AI systems against measurable business outcomes. It is a $2.5B investment in 6,000 of the industry's best experts, and AI Business Solutions sits at its core. The distinction that defines us is simple: most AI companies deliver outputs; we deliver outcomes, measured against real business value.   As part of Microsoft Frontier Company, the AI Business Solution team helps customers maximise their investment in Microsoft Copilot, Copilot Studio, Dynamics 365, Power Platform, Azure AI services, and Microsoft Azure solutions through accelerated adoption, responsible AI use, and productive use of technologies. The Microsoft AI Business Solution team is part of a worldwide organization of exceptional people who lead and serve our customers to realise their full potential through software and services Responsibilities The Business Process Project Manager (PjM) in the Microsoft AI Business Solution leads engagement delivery under a formal Statement of Work (SOW), ensuring predictable execution while driving measurable business outcomes, customer value, and delivery excellence on time, within budget, and aligned to customer objectives. The Project Manager is responsible for delivery excellence, engagement quality, customer satisfaction, and business value realization. The Project Manager manages difficult situations, facilitate conflict resolution, drive communications with Microsoft and customer leadership teams, and ensure responsible AI considerations are built into the overall project governance. The Project Manager can operationally report to a Program Manager or Director as part of a larger engagement or programme and the role requires deep project management experience in a consulting organization, broad technology knowledge, and demonstrable experience delivering AI-enabled business process solutions. The Project Manager has to bring a good understanding how Microsoft Copilot, Copilot Studio, Dynamics 365, Power Platform, Azure AI services, and Microsoft Azure support an organization’s digital transformation, and facilitates the successful deployment of complex ERP, CRM, automation, and AI-enabled solutions across multiple business teams and physical locations.

Required  qualifications Extensive years hands-on project management experience with large-scale enterprise, global ERP, CRM, automation, or AI-enabled business process solutions (such as Dynamics, Power Platform, Oracle, SAP, Salesforce.com, or similar) in multiple industries. Hands-on experience with  customer engagement solutions  and / or  ERP  solutions (e.g., Microsoft Dynamics, SAP, or comparable enterprise platforms). Agile project delivery  experience. Strong inbound and outbound,  executive and senior stakeholder management , with proven risk, scope, planning, and communication management and the ability to operate effectively in ambiguous situations. Excellent proficiency in English, and valid work permit and residency in Denmark with a deep understanding of Nordic business culture  Preferred qualifications Proficiency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) AI-enabled