Director, Global Crew Travel and Logistics

Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.   We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.   The Royal Caribbean Group’s  Workforce Strategy and Movement Team has an exciting career opportunity for a full time Director, Global Crew Travel and Logistics reporting to the AVP, Crew Acquisition and Movement Operations .   This position is onsite and based in Miami, Florida.   This position is also not eligible for work authorization sponsorship.   Position Summary:   The Director, Global Crew Travel and Logistics  provides strategic and operational leadership for Royal Caribbean Group’s global Crew Travel & Logistics function, ensuring the safe, timely, compliant, and cost-effective movement of shipboard employees worldwide.   This leader is accountable for the end-to-end execution and performance of Crew Air Operations, Crew Accommodations, Ground Transportation, Port Agent coordination, Travel Expense Management, and strategic vendor partnerships that support global crew movement. The Director oversees a complex global operation responsible for delivering exceptional service while balancing operational readiness, financial stewardship, workforce productivity, and crew experience.   Partnering across Operations, Technology, Finance, Procurement, HR, Brand Operations, and external partners, the Director drives operational excellence while leading the continued evolution of Crew Travel & Logistics through automation, technology modernization, process optimization, and organizational capability building to support Royal Caribbean Group’s future growth.   Primary Responsibilities:

Operational Leadership & Service Delivery

Provide strategic and operational leadership for the global Crew Travel & Logistics function, ensuring reliable, efficient, and compliant execution across all crew travel operations.

Lead the day-to-day operational performance of Crew Air Operations, Crew Accommodations, Ground Transportation, Port Agent coordination, Travel Expense Management, and supporting logistics services.

Ensure crew members arrive safely, compliantly, and on time to vessels worldwide while maintaining high service standards and operational reliability.

Establish operational governance, service-level agreements, performance standards, and leadership routines that promote accountability, consistency, and operational excellence.

Translate enterprise priorities into operational strategies that improve scalability, execution, workforce productivity, and business performance.

Partner with executive leadership to continuously evolve the Crew Travel & Logistics operating model in support of organizational priorities and future business growth.

Own the operational performance framework for Crew Travel & Logistics through meaningful KPIs, dashboards, analytics, and business insights that improve operational performance, cost stewardship, workforce productivity, and crew experience.

Lead a global travel operation with significant annual spend, balancing financial stewardship with operational readiness and service excellence.

Partner with Finance on forecasting, budgeting, financial planning, and investment decisions that support long-term operational success.

Leverage analytics to identify trends, operational risks, cost-saving opportunities, and improvement initiatives that strengthen business