Product Support Engineer

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane®  and  Thermo King ,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home.  We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.     What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Do you enjoy solving challenging problems to meet diverse customer needs? Then the Product Support Engineer role is for you! Join our Airside Product Support team where you will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision making. These products include: • Performance Climate Changer® air handlers • Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters) • VariTrane™ variable-air-volume units Serving as an advisor to our sales teams, you play a critical role in offering the right mix of products, systems, solutions, and competitive intelligence tools to drive the growth of the Airside business. As a Product Support team member, you will provide timely and knowledgeable phone/email support to the Field Sales Organization in North America with a focus on Airside products. This exciting, collaborative role will be working in Columbia, SC or Lexington, KY with an in-person team at least 3 days a week. Thrive at work and at home: • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off, including in support of volunteer and parental leave needs. • Educational and training opportunities through company programs along with tuition assistance and student debt support. • Learn more about our benefits here! Where is the work: From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires   What you will do: Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT). • Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals. • Collaborate with internal or external customers in the areas of, but not limited to: o Technical Airside equipment understanding and systems application o Customer specification, bill of materials review, and pricing questions o Non-selectable and design special options. This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform. • Support testing and improvement of our