Patient Service Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. OBGYN/Fertility Specialty Clinic has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule: This position is full-time (40 hours/week), Monday - Friday. You will be working an 8-hr shift during our normal business hours of 8am - 5pm. Schedule to be determined by manager upon hire. If you are located within a commutable distance to an Atrius office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely* as you take on some tough challenges. Will be required to pick up equipment in person and will be required to work onsite at manager's discretion (for possible training, or if there are connectivity issues, etc.) Primary Responsibilities: Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system Verifies demographic, insurance and other patient information Expected to answer high volume of incoming calls Expected to cross train to support multiple teams/departments, as needed Addresses patient-care related telephone calls via an incoming work queue aligning with department metric Identifies problem related priorities, and responds to emergency needs by contacting providers within guidelines Provides patient education regarding managed care plans and referral process Communicate with patients regarding all information related to scheduled appointments Proactively identifies issues and works to resolve them in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate. Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available. Escalates to supervisors only as needed Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma/GED 1+ years of customer service experience in a clinical setting