Food and Beverage Supervisor - Club Lounge - Sheraton Grand London Park Lane

We are hiring for a Food and Beverage Supervisor in Club Lounge Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair. Rewards for work…. Benefits for your lifestyle

Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent - award winning, experienced hospitality professionals Discounted room nights & food and beverage - because your well-being means so much Complimentary laundry, free meals on duty Access to fabulous and flexible benefits to help you in and out of work Eligible for Service Charge

Your place of work, what to expect Located within the iconic Sheraton Grand London Park Lane, the Club Lounge offers an exclusive retreat for guests seeking elevated comfort, personalised service and a refined hospitality experience in the heart of Mayfair. Designed to provide a seamless blend of relaxation and convenience, the Club Lounge welcomes guests throughout the day with complimentary breakfast, light refreshments, evening canapés and premium beverage offerings in an elegant and contemporary setting. Our team is dedicated to delivering attentive, personalised service, ensuring every guest feels recognised, valued and cared for during their stay. From warmly welcoming guests and anticipating individual preferences to maintaining the highest standards of presentation and service excellence, the Club Lounge team plays a key role in creating memorable experiences that reflect the Sheraton brand's commitment to hospitality. With a focus on professionalism, attention to detail and genuine guest engagement, the Club Lounge is the ideal environment for hospitality professionals who are passionate about delivering exceptional service and building meaningful guest connections. As part of one of London's most prestigious hotels, the Club Lounge offers a rewarding opportunity to work within a high-performing team committed to excellence, creating a sophisticated and welcoming atmosphere for guests from around the world. Your day to day

Lead the day-to-day operation of the Club Lounge, ensuring a seamless and exceptional guest experience. Supervise, coach and support the Club Lounge team to consistently deliver high standards of service. Oversee food and beverage service, ensuring offerings are well presented, fully replenished and delivered in line with brand standards. Maintain the highest standards of cleanliness, presentation and organisation throughout the lounge. Handle guest feedback and resolve any concerns promptly and professionally. Ensure compliance with company policies, health and safety requirements, and operational procedures. Work closely with the wider Food & Beverage and Front Office teams to achieve guest satisfaction and operational goals.

Supporting all F&B outlets As part of our wider Food & Beverage team, colleagues may also have the opportunity to support other outlets and events across the Sheraton Grand London Park Lane. This allows team members to broaden their experience, develop new skills and gain exposure to a variety of service styles within one of London's most prestigious hospitality environments. What we’re looking for

A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences. Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery. Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele. Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.

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