Key Account Representative

Key Account Representative Full-time Location: Mexico City - Polanco Company: Mattel de Mexico Company Description CREATIVITY IS OUR SUPERPOWER It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description Responsible for the day-to-day commercial management and execution of Mattel's Price Club accounts, including Sam's Club (and Sams.com) and Costco. This role supports the commercial strategy defined by the Key Account Manager by ensuring flawless execution, sales performance tracking, inventory management, forecasting, customer follow-up, and cross-functional coordination to achieve business objectives. What You’ll Do Manage the daily commercial operation of assigned Price Club accounts, ensuring execution of sales plans and business objectives. Maintain strong relationships with customer buying teams, acting as the primary operational contact for assigned accounts. Execute commercial plans, promotional activities, and assortment initiatives aligned with the Key Account Manager's strategy. Monitor sales performance through sell-in, sell-out, inventory levels, purchase orders, and forecast accuracy, identifying risks and opportunities. Coordinate order management, replenishment, and inventory requirements with Supply Chain Management, Customer Fulfillment, Finance, and other internal stakeholders. Analyze customer performance and prepare regular business reports, dashboards, and presentations to support commercial decision-making. Ensure excellent in-store and online execution by partnering with Trade Marketing and customer teams. Support line reviews, customer meetings, business planning sessions, and promotional execution. Provide timely follow-up on customer requests, operational issues, deductions, and commercial opportunities. Continuously identify opportunities to improve account performance, product availability, and execution excellence. Qualifications Who We’re Looking For Bachelor's Degree in Business Administration, Industrial Engineering, Marketing, or related field (required). 4 - 5 years of experience in Sales, Customer Development, Key Account Management, or Commercial Operations within Consumer Goods. Experience managing retail customers, preferably Price Clubs, Modern Trade, or Mass Retail. Strong analytical skills with experience in sales reporting, forecasting, and inventory management. Proficiency in Tableau, Advanced Excel, PowerPoint, and Salesforce. Customer orientation. Data analysis. Planning and organization. Effective communication. Collaboration and cross-functional teamwork. Problem-solving. Fluent English (required). Additional Information How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class