Business Ops Manager

The CMHK Field Tech Operations is a strategic advisor and operating role to the CMHK Area Tech Leaders. You will translate CMHK Tech strategy and business priorities into executable plans, scalable mechanisms, and measurable customer outcomes across Solutions Architecture, Customer Solutions Management, and strategic initiatives. You will also own the area’s migration strategy and execution end to end, driving progress from opportunity identification through migration launch, modernization, and consumption realization with a large cross functional team across the Area. This is a cross-functional, hands-on role working closely with Tech Leaders, as well as Professional Services, Partners ..etc., and worldwide teams. The ideal candidate will combine strategic judgement, analytical rigor, commercial awareness, and operational discipline to solve complex problems, influence senior stakeholders, and improve execution across the Area. Success in this role requires the ability to communicate effectively across technical and non-technical teams. Key job responsibilities • Strategy and Planning: Support the Tech operating plan development, translating Area’s Tech strategy and business priorities into clear priorities, actions, and outcomes. • Business Performance: Establish KPIs, lead business reviews, and provide decision oriented insights that improve performance, resource allocation, and execution. • Sales and Tech Alignment: Align technical priorities and capacity with the Area business plan and identify gaps requiring leadership action. • Migration and Modernization: Own the Area’s strategy and execution end to end, from opportunity identification and prioritization through migration, modernization, launch, consumption realization and drive execution across teams. • Strategic Initiatives: Coordinate GenAI, customer adoption, and other Area Tech OP2 initiatives, recommending when to scale, redesign, simplify, or stop. • Resource Planning: Provide data-backed recommendations on capacity, coverage, skills, and technical resource allocation. • Customer Adoption: Track customer progression from technical engagement to production adoption and business outcomes, distinguishing activity from measurable impact. • Global Alignment: Act as the operational link between CMHK and Global Tech Operations, adopt common standards, escalate systemic blockers, and share scalable best practices. • Cross-Functional Leadership: Influence, build alignment and drive execution across Sales, Services, Professional Services, Partners, technical teams, and worldwide organizations.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more