Trainer

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Trainer

Quezon City

Manila

8/17/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. ͏

Roles and Responsibilities

Demonstrated complete mastery of all FBB policies, procedures, SOPs, and training requirements, including upsell and cross-sell techniques, with the ability to coach and transfer knowledge effectively.  Assign appropriate pre-study work, as defined by client and individual training organization. Consistently and thoroughly complete required tracking and reporting tasks. Communicate “Trainee at Risk” updates to the Training Manager (attendance, assessment scores, success factors, activity results, etc.). Conduct outlier, Vitality, and ad hoc client/process-related trainings. Support service levels by being productive whenever required. Deliver training to new and existing team members on SOPs. Collaborate with cross-functional teams to design and develop new training content. Monitor calls (both recorded and live)